SECTION 1 - SHOPPING & ORDERS
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How do I place an order?
Browse our online catalogue, add products to your shopping cart and complete the secure checkout process. If you need assistance selecting the right products, our team is happy to help.
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Can I request a quotation?
Yes. Contact our sales team for project quotations, bulk purchases or trade pricing.
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Can I purchase without creating an account?
Yes, if guest checkout is enabled. Creating an account allows you to track orders and manage your details more easily.
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Which payment methods do you accept?
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Can I modify my order?
Orders may be changed before dispatch. Please contact us as soon as possible.
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How can I track my order?
Log into your PACON account or contact our customer service team.
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Do you deliver across Cyprus?
Yes.
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Can I collect my order?
Yes, subject to availability.
SECTION 2 – CCTV CAMERAS
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What is an IP Camera?
An IP (Internet Protocol) camera captures and transmits digital video over a network. Compared to analogue cameras, IP cameras offer higher resolutions, remote access, advanced analytics and easier scalability for residential, commercial and industrial security installations.
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What is PoE (Power over Ethernet)?
PoE allows a single Ethernet cable to carry both power and data to compatible IP cameras, reducing installation time and eliminating the need for separate power cables.
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What is ColorVu Technology?
ColorVu technology captures full-colour images 24 hours a day, even in low-light conditions. It provides clearer evidence than conventional infrared cameras by using highly sensitive sensors and supplemental white light when required.
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What is AcuSense Technology?
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What resolution should I choose?
The required resolution depends on your application. Common options include 2MP, 4MP, 5MP and 8MP (4K). Higher resolutions provide greater image detail and improved identification capabilities.
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Can I view my cameras remotely?
Yes. Most modern IP surveillance systems support secure remote viewing via smartphone, tablet or computer using the manufacturer’s mobile application.
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What is WDR?
Wide Dynamic Range (WDR) improves image quality in challenging lighting conditions, such as entrances where bright sunlight and dark indoor areas appear in the same image.
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Are CCTV cameras suitable for outdoor use?
Yes. Outdoor cameras are designed with weather-resistant housings (IP66/IP67) and are built to withstand rain, dust and varying environmental conditions.
SECTION 3 – NETWORK VIDEO RECORDERS (NVR)
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What is an NVR?
A Network Video Recorder (NVR) records and manages video streams from IP cameras. It stores recordings, enables playback and provides remote access to live and recorded footage.
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How many cameras can an NVR support?
Models are available with capacities ranging from 4 to 64 channels or more. Always select an NVR that supports both your current needs and future expansion.
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How much storage do I need?
Storage requirements depend on the number of cameras, recording resolution, recording schedule and retention period. Our team can help you calculate the appropriate hard drive capacity.
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Can I watch recordings remotely?
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Can I add more hard drives later?
Many NVR models allow additional hard drives to be installed as your storage requirements increase.
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What is PoE on an NVR?
PoE-enabled NVRs provide power and data to compatible IP cameras through a single Ethernet cable, simplifying installation and reducing equipment costs.
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What hard drives should I use?
We recommend surveillance-grade hard drives specifically designed for continuous 24/7 video recording.
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Can an NVR work without Internet?
Yes. Recording continues locally even without an Internet connection. Internet access is only required for remote viewing and cloud-based services.
SECTION 4 – VIDEO INTERCOM SYSTEMS
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What is a Video Intercom System?
A video intercom allows you to see, speak with and grant access to visitors before opening a door or gate.
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What is the difference between SIP and 2-Wire systems?
SIP systems use IP networking for advanced functionality and scalability, while 2-Wire systems simplify installation by using existing cabling, making them ideal for upgrades.
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Can I answer visitors using my smartphone?
Many modern systems support mobile applications that allow you to answer calls and unlock doors remotely.
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Can I connect multiple indoor monitors?
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Can video intercoms control gates?
Yes. Many models include relay outputs that can control electric strikes, magnetic locks and automated gates.
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Which system is suitable for apartment buildings?
Multi-tenant IP or 2-Wire video intercom systems are ideal for apartment complexes, offering multiple indoor stations and central management.
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How many users can the system support?
Capacity varies by controller model, with many systems supporting hundreds or thousands of users.
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Can I integrate video intercom with access control?
Yes. Many systems integrate seamlessly with access control, CCTV and smart building platforms.
SECTION 5 – ACCESS CONTROL
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What is an Access Control System?
Access control systems manage who can enter specific areas using credentials such as RFID cards, fingerprints, facial recognition or mobile applications.
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What is RFID?
RFID (Radio Frequency Identification) allows users to gain access using contactless cards, tags or key fobs.
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Should I choose fingerprint or facial recognition?
Fingerprint readers provide secure biometric authentication, while facial recognition offers faster, touch-free access for high-traffic environments.
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Can I unlock doors using my smartphone?
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Can access permissions be scheduled?
Yes. Administrators can create schedules to allow access only during specific days and times.
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Can access control integrate with CCTV?
Yes. Integration allows video recordings to be linked with access events for improved security and investigation.
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How many users can the system support?
Capacity varies by controller model, with many systems supporting hundreds or thousands of users.
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What locking devices are supported?
Access control systems can operate electric strikes, magnetic locks, electric bolts and automatic gate controllers.